SHIPPING & RETURNS

Pricing And Payment

Your Transaction

We accept MasterCard, VISA, AMEX, Paypal, Apple Pay, Google Pay. A price is provided for each product in a currency based on the delivery address entered at time of checkout (not the billing address).  

- in USD for US and most of the world
- EUR in the Eurozone
- CHF in Switzerland
- HKD in Hong-Kong
- AUD in Australia
- CAD in Canada
- GBP in the United Kingdom
- UAE in the United Arab Emirates
- JPY in Japan

Local Consumption Taxes and Customs Duties

The price paid doesn’t include local consumption taxes and customs duties. We are located in Japan and ship from that country. Customs duties and local consumption tax vary depending on the country of destination.

Customs duties depend on the type of goods and sometimes benefit from Free Trade Agreements. In countries with consumption tax, this tax is applied even if such an agreement exists.

Freight forwarders like FEDEX or postal services will pay those taxes on your behalf to local customs and request payment at time of delivery, and they charge a fee for this service. These costs aren't part of the shipping fees and must be paid to receive your order.

We will not provide a refund should you refuse to pay the due taxes to the transporter.

The transporter will contact you by SMS or email ahead of delivery for payment of taxes. In case of doubt about the legitimacy of the message (fear of scam), double-check the tracking number against the one our system sends you at time of completion of order.

Rates of customs duties on tea leaves

(*Do not cover consumption tax where applicable)‍

- United States: no duty
- Canada: For most cases, customs clearance fees and taxes are billed upon delivery to the recipient. Customs clearance fees: Transaction Fee (CA$5.25), Processing Fee (CA$11.25 or 2.5% of value of duties & taxes, if higher). Taxes: Customs duty, GST/PST/HST
- United Kingdom: no duty up to 32 GBP (3.2 % over 32 GBP)
- European Union: no duty up to 20 Euro (3.2 % over 20 Euro
- United Arab Emirates: no duty
- Singapore: no duty
- Taiwan: no duty up to 300TW dollar (19.4% over 300TW dollar)
- China: no duty up to 1,000 Yuan (15% over 1,000 Yuan)
- The Republic of Korea: no duty up to 100,000 Won (513.6% over 100,000 Won)

IKKYU is currently studying technical and logistic solutions available so that our EU customers may pay local VAT at time of purchase, in order to cut down additional transporter fees. E-commerce developers are working on technical solutions and we will communicate on this point as soon as possible.

Shipping Policy

Coverage

We deliver worldwide except in the following countries due to geopolitical situations or local regulations forbidding import of green tea: Brazil, Mexico, Spain, Russia, Belarus.

Only a few cities are covered by DHL in Ukraine. Please contact us to check if a delivery is possible.

Timeline

- Orders are processed between 1 and 5 business days depending on stock availability and time of the year, with some seasons (first harvest, holidays seasons) being busier than others. Some products are prepared at time of order by the producer. We will contact you in case of unusual delay. ‍

- All orders are shipped with FEDEX International Priority service (the fastest), alternatively with DHL, or Japanese post EMS if none of the above is available.

- On average, delivery time is 2-3 business day for North America, 3-4 business days for Europe but customs controls may extend that timeline. An order completion email with a tracking number will be sent to your email when the parcel is shipped. Make sure to keep this reference in case you receive SMS or emails from Fedex or postal services.

Costs

- IKKYU covers part of the shipping fees. Customers pay a progressive rate based on parcel weight thanks to special rates exclusive to IKKYU. ‍

- Free shipping is available for orders starting at USD 150/ EUR 150 to most destinations, with a few exceptions in case the freight forwarder cannot deliver at their usual rates due to the remote location, which forces us to raise the threshold.

Returns

Solving An Issue

We only accept returns and exchanges for defective products. Returns and exchanges for defective products are only accepted within 7 days after reception of the products.

Please check out the products right after you recieve them. If the product is used, we cannnot accept returns and exchanges. For returns and exchanges of defective products, please contact us.

You must contact us before sending back any merchandise. We will respond as soon as possible.

Ikkyu is a Japanese company :

IKKYU Goudou-Kaisha
Noke 8-29-7 Sawara-ku
Fukuoka
Japan 814-0171